Refund policy
Easy returns and exchanges within 30 days of receipt:
All returns must be postmarked within 30 calendar days of the delivery date. Items must be unused, in original condition with all tags attached. Customers are responsible for return shipping fees unless the item arrived defective or damaged. Once we receive and inspect your returned goods, your refund will be processed within 5-10 business days.
Customers must contact customer service before initiating a return.
RETURN & EXCHANGE CONDITIONS
Please contact us within 30 days starting from the date you receive your order.
Return shipping fees are the responsibility of the customer.
Final sale items are not eligible for return or exchange.
Returned items must be in new condition: unused, unworn, unwashed, and unaltered in any way. Items with signs of use, makeup stains, deodorant marks, perfume scent, or any other damage may be refused.
Please do not return packages to any address shown on the parcel.
Unauthorized returns may not be refunded or exchanged.
We do not provide Freight To Collect (FTC) service for returned packages. Original and return shipping fees are non-refundable.
Once your returned package is received and inspected, we will issue your refund to the original payment method within 7 business days, or process your exchange order within 3 business days accordingly. Refunds usually appear in your account within 7 business days after processing.
Notes
Personalized items are not eligible for the 30‑day refund.
The customer is responsible for return costs if the return is initiated by the customer.
RETURN PROCESS
Contact our customer service at service@appshoop.com
Our customer service team will respond within 24 hours after your return/exchange request is approved.
Please ship the return package to our warehouse and provide the return tracking information (including the tracking number and shipping carrier) to our customer service email.
Refunds or exchanges will be processed within 7 business days after we receive your returned package. A confirmation email will be sent once your refund or exchange has been completed.
ORDER CANCELLATION
To cancel an order, please submit a help ticket through our "Contact Us" page.
If the order is canceled after 24 hours of purchase but before shipment, a 20% cancellation fee will be charged.
*This fee covers material and packaging costs already incurred for your order.
Once the order has been shipped, cancellation requests will no longer be accepted.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email notification. We will also notify you whether your refund request has been approved. If approved, we will process the refund, and the funds will be automatically credited to your credit card or original payment method within a certain timeframe. The actual time it takes for the funds to appear in your account depends on your credit card issuer.
We are not responsible for lost or damaged items during return transit.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next, please contact your credit card company, followed by your bank; it generally takes 3–7 business days for the refund to be officially credited to your account. If you have completed all the above steps but still have not received the refund, please contact us at service@appshoop.com
No restocking fee will be charged to consumers for the return of a product.
Return Address: Unit 10, 13th Floor, Building 1, Digital China Technology Park, No. 7 Jinronggang 1st Road, East Lake High-tech Development Zone, Wuhan City, Hubei Province (Wuhan Area of the Pilot Free Trade Zone)
CONTACT US
If you have any questions or concerns, please feel free to contact us at service@appshoop.com